Legal and Policies
Terms of Service
Effective Date: June 10, 2025
Slimmer by Science Ltd
1. Introduction
Welcome to Slimmer by Science Ltd (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and related features, including consultations, prescription assessments, and medication ordering.
By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.
2. Eligibility and Medical Assessment
All services involving prescription medication begin with completion of an eligibility form. This form is automatically screened based on clinical criteria to determine whether you meet initial requirements.
If you pass the eligibility screen, you will be offered a consultation with a nurse. Eligibility alone does not guarantee a prescription will be issued, which is always at the prescriber’s clinical discretion.
3. Use of the Service
By using our services, you agree to:
- Provide accurate and complete information.
- Keep us informed of any changes to your health or medication.
- Use the service only for lawful, personal use.
4. Prescription and Medication
Prescriptions are issued only where clinically appropriate, following a consultation. Repeat prescriptions may require updated health information.
Medication is dispensed by a third-party pharmacy. We act as an agent in this process and are not responsible for delivery delays or product issues after dispatch.
5. Fees and Payments
A consultation fee is required before your first consultation. If you are found eligible for treatment, the cost of the consultation will be credited against your first order.
Medication pricing varies by dosage and will be clearly shown before payment.
6. Cancellations and Refunds
Consultations may be cancelled for a full refund if at least 48 hours’ notice is given. Cancellations with less notice may not be eligible for a refund.
Refunds for medication are at the discretion of the dispensing pharmacy. Slimmer by Science acts solely as an agent and cannot guarantee outcomes for refund requests.
7. Disclaimer
Our services support weight loss under specific medical conditions but do not replace long-term medical care. You should consult your GP for ongoing health management.
Prescriptions are based on information provided remotely and may not be suitable for all health circumstances.
8. Privacy
We process your personal and medical data in line with our Privacy Policy and applicable data protection laws. Health data is stored securely and only shared with clinical staff as needed for safe care.
9. Limitation of Liability
To the extent permitted by law, we are not liable for:
- Indirect or consequential losses.
- Issues caused by third-party services.
- Any use of medication outside prescribed guidance.
10. Changes to Terms
We may update these Terms periodically. Continued use of our services after any update means you accept the revised terms.
11. Contact Us
📧 info@slimmerbyscience.co.uk
Privacy Policy
Effective Date: June 10, 2025
Slimmer by Science Ltd
1. Who We Are
Slimmer by Science Ltd is a UK-based platform connecting clients to providers of virtual weight loss consultations and prescription support. We are registered as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, contact us at:
📧 info@slimmerbyscience.co.uk
2. What Data We Collect
We collect and process the following categories of data:
- Personal information: Name, date of birth, contact details.
- Health data: Medical history, current medications, height, weight, BMI, and information submitted through eligibility and repeat prescription forms.
- Technical data: IP address, device type, browser information (via Squarespace or other tools).
- Consultation data: Notes from consultations, communications with our team, and prescribing decisions.
3. How We Collect Your Data
We collect data when:
- You complete a consultation or eligibility form.
- You book or attend a consultation.
- You contact us via email or the website.
- You place an order for prescription medication.
We do not use cookies for marketing or tracking beyond what is necessary for website function.
4. How We Use Your Data
We use your data to:
- Assess your eligibility for treatment.
- Arrange and conduct consultations.
- Facilitate prescriptions and coordinate with our partner pharmacy.
- Respond to queries and manage customer service.
- Comply with legal and regulatory obligations.
We only process health-related data where necessary for the provision of medical care, with your explicit consent.
5. Lawful Basis for Processing
We rely on the following legal bases:
- Consent – when you provide us with sensitive health information or agree to treatment.
- Contract – when processing is necessary to deliver the service you’ve requested.
- Legal obligation – to meet regulatory and professional standards.
- Legitimate interests – for secure administration of the service.
6. How We Store Your Data
Your data is stored securely in Microsoft 365 (SharePoint and Outlook), protected by two-factor authentication and encryption.
Only authorised clinical staff and contractors have access to your medical information.
We retain your data in accordance with UK medical record guidelines — typically for a minimum of 8 years unless a longer retention is legally required.
7. Who We Share Data With
We share data only as necessary, including with:
- Registered nurses and prescribers working under contract with Slimmer by Science.
- The dispensing pharmacy, to fulfill prescriptions.
- IT providers (e.g. Microsoft) under strict data processing agreements.
We do not sell or share your data for marketing.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent at any time (note: this may affect service delivery).
- Object to or restrict processing in certain circumstances.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
9. Children’s Data
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.
10. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on our website with a new effective date.
Refunds & Returns Policy
Effective Date: June 10, 2025
Slimmer by Science Ltd
1. Consultation Fees
A consultation fee is required before each scheduled consultation.
This fee is non-refundable once the consultation has taken place, regardless of the outcome.
If you need to cancel, you must provide at least 48 hours’ notice to receive a refund.
Cancellations within 48 hours of your appointment may not be eligible for a refund.
2. Medication Orders
Once a prescription has been issued and your medication dispatched by the pharmacy, no returns or refunds are available except as required by law.
This is due to the regulated nature of prescription medicines, which cannot be reused or resold once issued.
Slimmer by Science Ltd acts as an agent between you and the pharmacy. All refund decisions related to medication are made at the discretion of the dispensing pharmacy, but we will handle all communication on your behalf.
3. Incorrect or Damaged Medication
If you believe you have received incorrect or damaged medication:
- Contact us at info@slimmerbyscience.co.uk immediately.
- Do not use any product you suspect to be incorrect or compromised.
- We will liaise with the pharmacy and provide updates or instructions based on their response, including any arrangements for return, replacement, or refund if applicable.
4. Delays or Delivery Issues
While we coordinate the prescription process, medication delivery is managed by the dispensing pharmacy and their couriers.
If your order is delayed or does not arrive, please contact us first. We will follow up with the pharmacy and provide support in resolving the issue.
Slimmer by Science Ltd is not liable for delays or errors caused by third-party delivery providers.
5. Change of Mind
Due to the clinical and regulated nature of our services:
- Refunds are not available for change of mind after a prescription has been issued and medication ordered.
- Please ensure you understand your treatment plan and wish to proceed before confirming your order.
6. Contact
For all refund, return, or order issues, please contact:
📧 info@slimmerbyscience.co.uk